By Steve M. Cohen bio It might sound obvious, but being a key employee, especially a top-level manager, requires above all organizational loyalty. Yet in many businesses, some employees are working at cross proposes with their firm. Let's assume that your organization has an objective, probably something articulated in your mission and vision statement. This … [Read more...] about In the office, your cooperation is mandatory, not optional
Managing staff
“Why are you leaving us?” and other key questions to ask staffers who resign
There's good information to be had from a staffer who's leaving. People who have resigned "don't have a hidden agenda." They tend to be candid and forthcoming, and the manager can get valuable feedback from them, says Marcia W. Wasserman of Comprehensive Management Solutions, Inc., a practice management consulting firm in Northridge, CA. Here are a few rules to follow and a … [Read more...] about “Why are you leaving us?” and other key questions to ask staffers who resign
Creating a peaceful office environment
Law firms are usually hired to handle contentious issues, but that doesn't mean the workplace itself needs to be fraught with conflict. If you're wishing for peace in the firm, there are a few things you can do that can have a significant impact. It goes without saying that office conflict, poor attitudes, and negative staffers undermine peace and tranquility. But any bad … [Read more...] about Creating a peaceful office environment
How technology is going to affect HR in 2016
Imagine software that runs on your phone, delivers on-the-job skills training via video, and integrates with a learning management system that shows a manager how well you have mastered new skills. This is just one example of the innovations emerging to help employees improve their productivity at work, according to Josh Bersin, principal, Bersin by Deloitte, Deloitte … [Read more...] about How technology is going to affect HR in 2016
Improve your office operations with a few easy changes
By Steve M. Cohen bio I'm sure you've seen one of Hollywood's "political" movies. You know the kind: drama unfolds between a candidate and (fill in the blank), while his or her selfless team of volunteers labor furiously in the background, assuring that the candidate still wins, despite spending all of his or her time dealing with the drama. Hollywood fantasy, … [Read more...] about Improve your office operations with a few easy changes
How to keep the office safe from employment law claims when a staffer gets fired
Terminations are what spark the vast majority of today's employment law claims, says employment defense attorney Shari Lane. That's one area where managers can't afford to make mistakes. Step back before pulling the trigger Safety starts with two obvious precautions, Lane says. First, review the record. Make sure it explains what has led to the decision. If there's not … [Read more...] about How to keep the office safe from employment law claims when a staffer gets fired
Back to basics
Editor's picks: Commonly misspelled words How to be a better proofreader Here's what you missed at the ILTA 2014 Conference … [Read more...] about Back to basics
Assigning secretaries to case types improves litigation work flow
A Tulsa administrator had serious secretarial problems. Work flow was stymied, productivity was down, client service was suffering, and morale was low. The cure, however, was simple. It was nothing more than a secretary reassignment strategy. Now the secretaries still work for specific attorneys but at the same time, each secretary is assigned to handle all the work in a … [Read more...] about Assigning secretaries to case types improves litigation work flow
An easy way to do those dreaded staff job descriptions
It’s not fair to hire someone without fully explaining the requirements of the job—from the very large to the very small. Neither is it fair to evaluate someone without fully explaining what performance and behaviors the office expects to see—again, from the very large to the very small. Many employers don’t have job descriptions at all, and many more have … [Read more...] about An easy way to do those dreaded staff job descriptions
A little stress can be good, but a lot can be disastrous
By Steve M. Cohen bio There's a big issue that I think is overlooked too often in many offices: job related stress and anxiety. Some stress is good. A certain tension, including awareness of deadlines and the feeling of meeting challenges, is a good thing in any workplace. But too much stress, or stress for too long a time, will overload people. Some handle it … [Read more...] about A little stress can be good, but a lot can be disastrous