A Tulsa administrator had serious secretarial problems. Work flow was stymied, productivity was down, client service was suffering, and morale was low. The cure, however, was simple. It was nothing more than a secretary reassignment strategy. Now the secretaries still work for specific attorneys but at the same time, each secretary is assigned to handle all the work in a … [Read more...] about Assigning secretaries to case types improves litigation work flow