Spotlight On: Client Relations

 

CONTENTS:

KEEPING CLIENTS HAPPY
Clients cite their top 6 turnoff points with law firms

CLIENT RELATIONS
Partner retirement: how to keep the clients and assign the business

MARKETING
Hold an open house and keep clients happy and referrals flowing

TOOL
Model Client Engagement Letter

REDUCING MALPRACTICE SUITS
How and why you need to carefully screen cold calls from potential new clients

Downloadable Printable PDF Booklet – 15 pages.