By Lynne Curry, Ph.D, SPHR bio According to a Gallup poll, thirty percent or less than one-third of American workers describe themselves as "engaged" in their jobs and committed to their employers. A larger number, 54% percent, describe themselves as "disengaged" at work and not committed to their employers. These employees report feeling trapped in dull jobs and admit that … [Read more...] about How to hire the right employee for your firm
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5 tips for better decision-making
Quiet your mind: When the mind is quiet and still, it's easier to pick up on subtle intuitive cues and guidance that can help you make better decisions. Meditation is an excellent way to do this. However, you can also quiet the mind by simply focusing on your breath. Ask questions: You can access your intuition by asking questions. The key is to clear your mind first and be in … [Read more...] about 5 tips for better decision-making
Model Client Satisfaction Survey
Why you need this model survey: Clients demand value and, in this competitive market, you need to find out if you are meeting your clients' needs and giving value for the fees you receive. A client survey is a relatively easy way to get this information. How this model survey helps you: The insight that these surveys provide is priceless and can be used to enhance client … [Read more...] about Model Client Satisfaction Survey
Want to keep valued employees? Conduct a stay interview
By Lynne Curry, Ph.D, SPHR bio If you've ever been blindsided by a valuable employee's resignation and conducted an exit interview, you may have asked the right questions six months too late. Exit interviews detail why employees leave your organization. In contrast, stay interviews—rarely done—provide a valuable tool for retaining valued employees. What's a stay … [Read more...] about Want to keep valued employees? Conduct a stay interview
Dealing with winter weather
As winter weather arrives with force in many parts of the country, it brings a reminder of the impact snowstorms have on businesses both large and small. Winter storms cause frustration for business owners, management, and HR professionals as they deal with the disruption each new snowflake brings. Inclement weather-related issues include early school closings and the … [Read more...] about Dealing with winter weather
Dialing up memories
Related reading: How and why you need to carefully screen cold calls from potential new clients The simple secret to hiring a great receptionist Traditional procedures bring in the most money … [Read more...] about Dialing up memories
Lighten up the office for increased productivity
By Steve M. Cohen bio Let's face it, work is not always fun. As they say, "that's why they call it work." But there is a point where a manager may need to draw a line. Although the problem can take many forms, the issues can often be grouped under the heading of "negativity." An "office complainer" is one example you may know. There are also constant critics, … [Read more...] about Lighten up the office for increased productivity
A few tricks to make anyone a good presenter
It's not outstanding competence that makes an administrator a good presenter. "Competence alone is not enough to get a yes vote from the partners," says executive speech coach Chris Witt of Witt Communications in San Diego. What's more, the best ideas aren't always what appeal to the partners. What determines success is how well the proposal is communicated. And good … [Read more...] about A few tricks to make anyone a good presenter
A six-question oral survey can help the manager and improve morale
The people closest to the work are the ones who have the best suggestions for improving it. You can take advantage of staff ideas by getting their recommendations in an informal survey. Not only will it generate usable ideas for the manager, but it may help morale because when people are asked for their opinions, they become committed to the organization. There's a sense of, … [Read more...] about A six-question oral survey can help the manager and improve morale
Our top 10 feature articles in 2015
Thank you for making 2015 such a successful year! We had great guest bloggers, inspiring readers' tips, and a series of very informative and well-attended webinars. And we're looking forward to an even better time in 2016. In case you missed it, these are the top articles that trended on the site this year. #1: November 6 is National Love Your Lawyer Day If your clients … [Read more...] about Our top 10 feature articles in 2015