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TECHNOLOGY

A primer on document management systems

Are you wondering how to modernize your office’s system of managing documents?  A document management system, or DMS, refers to the tools and processes your organization uses to store and manage documents. A modern DMS will often provide robust search capabilities, metadata tagging, access controls, and increased security processes to protect files. NetDocument, a cloud content management platform where legal professionals do work, offers this primer document management systems: In the past, document management meant a combination of filing cabinets, boxes, shelves, folders, binders, scanners, thousands upon thousands of printed pages, and designated square footage in the office to hold it all. Document management has evolved to align with today’s digital workplace by storing electronic  files and documents either in an on-premises or cloud-based DMS. These tools bring with them… . . . read more

TRAINING

14 tips for improving your training content

You have to make someone responsible for keeping content current. Use titles and not names in your documentation, so you don’t have to update when people leave your firm. Find a quiet time of the year to do an annual review of training content. Be careful with holding onto out-of-date training content. People will find it! Content needs to be accessible from anywhere. You can have fabulous content, but it’s useless if no one is using it. Advertise! If you have an enterprise search tool, why haven’t you indexed your learning content there? People search in different ways. Some look for a search box. Some never see it and look for a menu. It can seem overwhelming, but just pick a pain point and start developing your content! Consider a… . . . read more

PRODUCTIVITY

Artificial intelligence can boost billable hours

Artificial Intelligence (AI) represents one of the latest advances in legal technology. Rather than replacing attorneys and support staff, AI can help lawyers and other legal professionals do more to serve their clients with greater efficiency and less expense. Teaching computers to learn One significant advantage of employing AI is the ability of machines to learn tasks that previously required the time and effort of lawyers, according to a blog by SMI Aware, a social media evidence collection and preservation service. Likewise, AI enhances the ability of lawyers to extract pertinent case information by directly typing a query in a search field—or directing the machine to perform a given task. Of course, before computers can perform these tasks, they must be “taught” to do so by humans. Connecting various concepts, such as… . . . read more

CYBERSECURITY

How to stay vigilant without hiring a surprise attack ninja

Remember the Pink Panther movies? Peter Sellers’ character, Inspector Clouseau, hired “Cato” to randomly attack him. He thought unexpected ninja attacks would keep him every vigilant. While the over the top comedy is ridiculous, it does remind me of how to approach cybersecurity. You do not need to hire someone with a kendo stick to beat your staff into compliance, but frequent “reminders” do promote vigilance. This comparison comes from Mike Sacopulos, founder and CEO of the Medical Risk Institute. He said most professional practices provide cybersecurity training when an employee is first hired, and annually after that. While certainly this method will check the box for “security training” it is highly ineffective for maintaining good cybersecurity habits. Cybersecurity training is not a “once you learn it, you know how… . . . read more

STAFF MEETINGS

Zoom hiders: Camera shy or disengaged?

By Lynne Curry Question: For our mandatory manager meetings, I show up on time so my attendance is noted, and then get through the meetings by multi-tasking. It’s easy enough to hear what’s said as I get other work done. I cover this up by always making a positive comment on at least one of the manager’s proposals. I leave my video off, though, and when the manager chastised me, I compromised by turning it on at the beginning, saying “hi” to everyone, and turning it on anything important is happening, and when I’m speaking. I thought this was a reasonable compromise, so imagine my shock when my manager said my leaving the camera off was a key reason I wasn’t one of the three managers being sent to a… . . . read more

RETURN TO THE OFFICE

Caregiver caught between employer’s expectations and family’s needs

By Lynne Curry As managers require employees to spend more time at the office, they will encounter special circumstances that require special solutions. Consider the following situation of an employee needing to work from home to provide family care. Employee question: Since our schools no longer require masks, my husband and I decided to homeschool our youngest child. My employer initially made this easier by allowing me to work remotely. Although I needed to run into the office occasionally for an hour or two, it wasn’t a problem because my mother-in-law lives with us. Unfortunately, my employer now insists that all employees work a minimum of three full workdays in the office. I argued with my manager and he insisted it was a matter of fairness that I work onsite…. . . . read more

MANAGING THE OFFICE

7 ways to cut costs with a greener office

By Daryll Esposito The well-being of our planet is a universal concern, but it’s not always front-of-mind when we’re busy at work. The good news is that making greener choices at the office is not only better for the environment, it’s better for your budget too. With Earth Day this week on April 22, it’s time to look at some environmentally friendly improvements. Some common repurposing and recycling advice is not appropriate for a law office, where confidentiality requires paper to be properly shredded for safe disposal.  On the other hand, the move to electronic documents greatly reduces paper use. 7 simple, sustainable and cost-saving steps that any office can take: Turn off electronics at night. You don’t pay your employees while they aren’t working, so why pay for off-duty equipment?… . . . read more

TRAINING

8 simple steps to improve virtual presentations

Today’s hybrid workplace means you may have to conduct training and information sessions for remote staffers. You need to know how to best present yourself and your material virtually, using tools such as PowerPoint slide shows. Consider these tips to ensure your audience gives full attention to your presentation without being distracted by glitches. Format your virtual presentation so it’s easy to read and follow. Use text sparingly on each slide and ensure the text you use is large enough to read. Use visuals/videos that are engaging but also easy to view and follow. Limit the overall number of slides and transitions. Consider sharing your virtual presentation slides separately. If you have the ability, consider sharing your virtual presentation slides or other visuals with your staff ahead of time or… . . . read more

DATA SECURITY

Is your contact form providing a back door for cybercriminals?

By Doug Striker As automated email filtering gets better at screening for phishing attempts, criminals are responding by looking for attack techniques that evade those tools. Believe or not, their newest tactic is to fill out online contact forms and then use the response process to sneak malware into your system. By now, we are all familiar with email phishing. Most law firms today are conducting (or should be conducting) security awareness training across their organizations. And, as mentioned above, email filtering technologies have advanced and are quite good at stopping some attacks. But crime never sleeps, and cybercriminals have been creatively seeking new ways to infiltrate our systems. Contact forms and cybercrime A company called Abnormal Security has found that a nasty piece of malware called BazarBackdoor is being… . . . read more

INCREASING PROFITS

Corporate law departments strengthen ties with outside law firms

A new report on corporate law departments shows increasing investments in technology solutions, an expected increase in legal spend, and strengthening partnerships between corporate law departments and their external law firms. Thomson Reuters released 2022 State of Corporate Law Departments Report on March 22. The pandemic impacted all aspects of business including corporate law departments globally, which have been on the frontlines of protecting businesses during this unprecedented time. This year’s report provides key insights to aid corporate law departments and the law firms supporting them with world-class business intelligence, including benchmarks on legal spend, how to optimize for the future, and innovative ways law departments can stay a step ahead. “The impact of the pandemic and uncertainty propelled corporate legal departments to drive efficiency as a necessity,” said Sunil… . . . read more


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