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INCREASING PROFITS

Your input needed: Are you a master of cross-selling?

By David H. Freeman  bio
Cross-selling is one of the best ways to generate new revenue in a firm; however, most firms face significant challenges in building an effective, firm-wide approach.
To help firms navigate through this process, I am conducting research in…

 

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MANAGING STAFF

Employee conflict: When fighters and flighters face-off

By Steve Cohen  bio
It’s solid management to address the internal climate of your business. I have no doubt you are aware of this and have put time and effort into team building, empowering and creating a positive climate for your staff. It’s important to you, and it’s important to your staff.
So, why are people fighting on occasion or even more frequently? Or, if it’s more subdued behavior, why are they just not getting along? The answer? They’re people. It’s human nature and no two natures are exactly the same. Staff will have different tolerance levels…

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INFORMATION SECURITY

Leaky password managers on Android

By John Simek  bio
Ars technica recently posted a very scary bit of information.
In early 2013, security researchers discovered that some password managers used on Android devices can actually be accessed by other installed apps, even those with extremely low-level privileges. Almost two years later, apparently there is still a problem. The issue seems to revolve around the “convenience” factor of using the clipboard to dump password data as a method to populate a password field.
The very popular password manager, LastPass, was specifically called out for exposing…

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TECHNOLOGY

What tech toys are on your wish list this year?

By Catherine Jones  bio
In a recent edition of The Digital Edge, hosts Sharon Nelson, president of the digital forensics, information technology, and information security firm Sensei Enterprises, and Jim Calloway, director of the Oklahoma Bar Association’s Management Assistance Program, reviewed approximately two dozen of their favorite tech toys for the holidays.
Sharon and Jim’s conversation ranged from contemplating the pros of cons of having a grill-cleaning robot to the usefulness of a Nixie, a wearable camera that can fly, helpful for that awkward moment when you’re rock climbing and…

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MANAGING STAFF

Even law offices should think twice before going to court

By Steve M. Cohen  bio
One of the most difficult challenges I face can be helping office managers and owners or partners resist an urge to “fight it out” in court.
There are times when it is necessary to take legal action or aggressively defend action against your organization. But in most cases, it should be your last resort.
You may not win the fight
First, going to court is a roll of the dice. You may feel certain of your position. You may believe that it will be easy to overpower your opponent with…

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CYBERSECURITY

Two quick tips from a cybersecurity expert

By John W. Simek  bio
1. You are the product: default settings to “steal” your privacy data
It amazes me that nobody seems to read the terms of service or the permission settings when installing software or configuring devices. In this day of instant gratification it seems as though the normal actions are click, click, click on the “I accept” button.
That seems to be what Apple is counting on too. The latest version of Mac OS X Yosemite defaults to send your location information and search query to Apple whenever you use…

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BLOG

Is your coworker like one of the family or is one of the family?

By Steve M. Cohen  bio
Let me preface this blog on nepotism by stating there is clearly a place for family businesses and organizations where related people work together for the good of the family cause and the good of the organization.
That said, there are also organizations where familial relationships exist that are not always for the good of the cause. Often, these come about through nepotism. In the cases where nepotism does lead to problems, it can cause an organizational breach in ethics.
The pros and cons of nepotism
Nepotism is favoritism granted to relatives without regard to merit of performance. Hiring of employer’s relatives, as well as relatives of…

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MANAGING STAFF

Employee rules change dramatically with 50 and up

By Steve M. Cohen  bio
When it comes to sick leave in your office of 50 or more employees, you have to follow the doctor’s orders regardless of whether or not you think the reason for the leave is justified. Because most office managers are so singularly focused on their firm, they are appalled to learn of all the limitations placed upon them by government rules and regulations, including the requirement to comply even when they disagree.
Your obligations
Say an employee is diagnosed as an alcoholic or drug addict. As long as he or she is under the care of a physician, you are obliged to accommodate the requirements for time off from work, and the employee is protected from…

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MANAGING STAFF

When helping employees is your ministry

By Steve M. Cohen  bio
I believe that everyone should have a ministry, a personal crusade to help someone. I believe we are placed here to do good things for others. Whether a ministry focuses on helping and making life better for others’ children, helping and making life better for the ill and injured, or helping convicted criminals rehabilitate, it’s all beneficial and makes society better.
Ministries at work
However, it’s important to mind the boundaries. I have said that you can’t marry a ministry if you want to have a happy life, and you can’t hire a ministry if you want to have a…

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TRAINING TIPS

50 quick training tips

By Michelle Spencer, Senior Trainer, Bracewell & Giuliani LLP  bio
@txmischief
50 Top Tweets from an IT Trainer
As a trainer for a large international law firm, I’m always looking to the future, and part of that includes staying abreast of what is going on within ILTA (International Legal Technology Association). I’ve been fortunate to attend the annual conference for the past several years as part of ILTA’s volunteer leadership. One of the ways I like to…

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